What is the FAQ page?
The FAQ page allows merchants to highlight detailed answers to typical customer queries. By having a dedicated 'Frequently asked questions' page, customers have an easy-to-find place where they can address their common questions. This could reduce the quantity of post purchase support that customers may require and potentially reduce returns.
How to set up the FAQ page
Steps
- Open the Theme Editor.
- Select Pages > faq from the dropdown at the top.
- This page comes prebuilt with several sections listed in the Template section on the left hand side of the screen. These sections can be moved, removed or additional ones added as required.
How to set up Collapsible tab sections and the FAQ header
Collapsible tab sections are used to hold to FAQs and a FAQ header is used to provide quick links and a search option, and is placed above the first collapsible tab section. Refer to the Collapsible tabs and FAQ header guide for more details.
FAQs
The FAQ page template is not listed in the Shopify admin area. How can I assign a page to this template?
Only page templates that exist in your published theme will show in the Shopify admin area page template picker. Read Shopify's Template guide for further assistance on this.
How do I show the left hand FAQ navigation?
To show the left hand navigation, add a FAQ header section and ensure that the Show index column setting is switched on.
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