How we can help
We can help with Clean Canvas theme features, functionality questions, and configuring theme settings.
Before you contact us
We’re unable to help with theme customisations, third-party apps, custom code, Shopify admin or checkout issues, theme purchases, or store-wide outages.
For Shopify-wide issues, check Shopify’s Live Status or contact Shopify support.
Support hours
Mon–Fri, 09:30–17:00 (UK time), excluding UK public holidays. Please also read our support terms.