What is the contact page?
The contact page allows customers to send a message directly to you and allows you to engage with your customers and answer their queries.
How to set up the contact page
Steps
- Open the Theme Editor.
- Select Pages > Contact from the dropdown at the top.
- This page comes prebuilt with several blocks, listed in the Template section of the left-hand side of the screen. Select Add block or use the existing blocks available.
- The Email input block is required for the contact form to work. Ensure that all blocks have unique labels.
- Click Add section to insert a section either above or below the page content.
Note
Any page content that has been added to the page in the Shopify admin area Online store > Pages will be shown either above the contact form, or to the left of the contact form by using the Two column layout setting.
FAQs
I've assigned a page to my contact template in the Shopify admin area, but it is not showing in the theme. How can I get it to show?
Check that the page has been assigned to the correct template in your Shopify admin area. Read Shopify's Template guide for further assistance on this.
Where do I see the emails?
Emails will go to your email address as added in the Shopify admin area, in Settings > Notifications > Sender email.
Why am I not receiving emails?
The sending out of emails is controlled by Shopify, and this is almost certainly not an issue with the theme (unless an App has modified the theme behaviour). You can verify this by installing Shopify's default Dawn theme as a draft theme and trying to use the contact form. If you receive an email, an app or a developer has most likely done something to break the contact form on Enterprise. If this still doesn't work, you can contact Shopify Support directly for further assistance.
Can I add a custom checkbox to the contact form?
Yes, in versions after 7.0.0 a custom checkbox can be added to the contact form.
Can't find what you're looking for?
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