What is the contact page?
The contact page allows customers to send a message directly to you and allows you to engage with your customers and answer their queries.
How to set up the contact page
Steps
- Open the Theme Editor.
- Select Pages > Contact from the dropdown at the top.
- This page comes prebuilt with several blocks, listed in the Template section of the left-hand side of the screen. Select Add block or use the existing blocks available.
- The Email input block is required for the contact form to work.
- It is important to ensure that all blocks have unique labels.
- Click Add section to insert a section either above or below the page content.
Note
Any page content that has been added to the page in the Shopify admin area Online store > Pages will be shown either above the contact form, or to the left of the contact form by using the Two column layout setting.
FAQs
I've assigned a page to my contact template in the Shopify admin area, but it is not showing in the theme. How can I get it to show?
Check that the page has been assigned to the correct template in your Shopify admin area. Read Shopify's Template guide for further assistance on this.
Where do I see the emails?
Emails will go to your email address as added in the Shopify admin area, in Settings > Notifications > Sender email.
Why am I not receiving emails?
Emails sent via your store's contact form are processed by Shopify's own servers, not the theme itself. Because of this, email delivery issues are rarely caused by anything related to the theme. The only cases may be where an app or custom code has altered the default behavior.
To check this, try the following:
Steps
- Install a fresh, unmodified version of your current theme (or any other default Shopify theme) as a draft.
- Test the contact form in this clean environment.
If the email comes through successfully, it's likely that an app or custom code is affecting the form in your published theme. However, if the issue persists even in the unmodified theme, we recommend reaching out to Shopify Support directly, as their team can investigate email delivery from their end.
Can I add a custom checkbox to the contact form?
Yes, in versions after 7.0.0 a custom checkbox can be added to the contact form.
Can I change the subject line?
You can't change the subject line for emails sent through a contact form on a Shopify store. In versions after 7.4.0, the Hidden data block can be used to capture additional information in the email that is not visible to the customer.
Can't find what you're looking for?
Our support staff are here to answer your queries, so don't hesitate to write to us!
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