Privacy Policy & GDPR

General terms of use

The information on this website has been prepared solely to provide general information about Clean Canvas Ltd., its partners and their services.

Whilst every effort has been made to ensure that the information provided is accurate, it does not constitute any form of advice, recommendation, representation, endorsement or arrangement by Clean Canvas Ltd.

The information presented is believed to be reliable, but it’s subject to change at any time without notice. Clean Canvas Ltd. do not guarantee its completeness or accuracy. By accessing this website, you agree that Clean Canvas Ltd. will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website or from your access to other material on the internet via web links from this site.

If you visit or view our site:

Any person may copy any part of this material, subject to the following conditions:

• ‍The material may be used only for non-commercial purposes;
• The products described on this website may be the subject of other intellectual property rights reserved by Clean Canvas Ltd. or other third parties. No licence is granted in respect of those intellectual property rights;
• Images, pictures, videos, logos and graphics on this site are protected by copyright and may not be reproduced or appropriated in any manner without written permission of their respective owner(s);
• The copies must retain any copyright or other intellectual property notices contained in the original material.

Please don't steal anything; make stuff yourself. You'll feel much better about it tomorrow. If you see something you like and want to copy it, let us know first - we're a really friendly bunch :)

Go for natural progression, but blatant copying gets no one further along any tracks. I think. Anyway, best of luck with making your own stuff!

Your privacy

Clean Canvas takes the protection of all client data seriously. We have thoroughly reviewed our data handling and processing policies and are confident we handle and process all data in a secure manner.

We undertake an annual review of all the data we hold, remove un-needed information, review our internal processes and ensure we’re using up-to-date tools to maximise the security of any stored data.

We believe your private information should be just that, private. To facilitate our services, we collect limited personal information about you. Our policy explains what we do and why we do it.

Our policy

Clean Canvas will:

• only process your Personal Data to provide support Services or newsletter subscription services
  comply with applicable laws or regulatory requirements
• ensure that any person with access to or processing Personal Data is subject to a duty of confidence
• take appropriate technical and organisational security measures to ensure the security of processing, and protect the Personal Data from accidental or unlawful destruction, loss, alteration, unauthorised access or disclosure or unlawful processing
• assist in providing subject access and allowing data subjects to exercise their rights under the GDPR
• provide mechanisms for individuals to request their Personal Data at any time, and to delete all Personal Data upon request

What we collect

Email newsletter subscriptions

We ask for your email address when you signup to our newsletter service. This is our mechanism to identify you for communication purposes. You can contact us here if you would like to be permanently removed from our mailing list.

Support requests and enquiries, via email/telephone

We ask for certain information when you request support for any of our products - the information we request for Theme support can be found on any of our support pages.

The data you supply is solely for use in communications between yourself and our support team, via direct email, and is not shared in any other way. We will never use your support request information for marketing purposes of any kind.

Once a case and/or your questions has/have been resolved, it is archived for reference to support future communications from yourself.

You can request to see all correspondence at any time by simply emailing us at support@clean-canvas.zendesk.com

If you wish all your data and past correspondence to be removed, you can make a request by simply emailing us at support@clean-canvas.zendesk.com

Viewing your data

For Shopify sites, to request to view the Personal Data we hold for yourself, please contact:

support@clean-canvas.zendesk.com

For all Clean Canvas communications, please email us at support@clean-canvas.zendesk.com to request information about the data we hold.

Removing your data

To request the removal of all your communications and personal data:

support@clean-canvas.zendesk.com

General Data Protection Regulation (GDPR EU)

Clean Canvas Ltd. have undertaken a full review of the legislation and made some additional disclosures in our privacy statement.

The Clean Canvas website complies with the principles of the Data Protection Act 1998 (and any successor legislation), the General Data Protection Regulation (Regulation (EU) 2016/679) and the Privacy and Electronic Communications Regulations 2003.

Why we request certain information about you

We hold email addresses for communication through email newsletters. We hold information detailing questions for supporting our products - these are direct messages that are sometimes shared with other email addresses in order to help resolve support requests.

Personal information provided to Clean Canvas via the Clean Canvas website will be used for the purposes outlined at the time of collection. In addition, personal information may be used for statistical analysis.

Where is your data stored?

Support data for websites, themes and apps.

Your support data, including ticket contents and all fields completed in our contact forms is stored in the Zendesk cloud platform. You can read more about how your data is secured on the Zendesk policies pages. Your data is not used, sold or shared in any way by Zendesk, other than for Clean Canvas Ltd. direct communications, in order to answer questions about our products.

Data hosting is covered here. The section 'Zendesk support' is the only applicable information.

If you contact us by email or telephone for product support or information, we will need basic information in order to communicate our responses with you. This data is never used for marketing purposes, and not shared outside of Clean Canvas with any third parties, unless you've explicitly instructed us to do so.

Newsletter data

Your email address, which you might provide in order to receive our occasional marketing / informational emails, is handled by both Shopify and our 3rd party application Mailchimp.

This data is not shared with or used by anyone other than Clean Canvas Ltd.

How we use your data

Clean Canvas may collect and receive the following information:

1. Support for our products, via direct email communications between our support team and yourself. We may very occasionally get in touch with you should we need to inform you of critical or important product updates.
2. Email communications, through newsletter subscription, with your consent.
3. Visitors to our website.
4. Contact information: With your permission, any contact information you choose to import is collected for the purposes outlined at the time of collection.
5. ‍Geo-location information: Precise GPS location from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
6. Device information: Clean Canvas may collect technical information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether Clean Canvas collects some or all of this information often depends on what type of device you are using and its settings.

Your personal details will not be made available to any third parties, other than those outlined above or at the time of data collection.

Consent

Your personal details will not be made available to any third parties, other than those outlined above or at the time of data collection.

Your rights to the data we hold

We can send the data we currently hold for you, at your request. We can also tell you why and how we use your data. We will fully disclose this information once we have taken security steps to determine you are the legally entitled owner of the data we hold.

If, at any time, a user wants to verify, update or amend their personal data they may simply email their request to support@clean-canvas.zendesk.com

If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at support@clean-canvas.zendesk.com

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information Clean Canvas holds about you. You can read more about these rights The ICO website.

If you want to make a complaint about the way Clean Canvas has processed your personal information, you can contact ICO in their capacity as the statutory body which oversees data protection law.

Verification, updating or amendment of personal data takes place within 40 days of receipt of the request.

Is data encrypted?

Support data is transferred to Zendesk using HTTPS and stored at rest using Transparent Data Encryption. For other communications, data is stored on our internal systems address books.

How do we delete data?

Your right to be forgotten

We will delete individual users and all their data on request. These delete requests are non recoverable. For newsletter subscriptions, you can request to be removed by emailing us at remove@cleancanvas.co.uk or by using the unsubscribe link on one of our email communications.

All support communications between Clean Canvas and individuals can be permanently deleted at your request.

We will notify everyone of a data breach, with 72 hours of first becoming aware of such breach.

Nothing within this policy relieves Clean Canvas Ltd. of its own direct responsibilities and liabilities under the GDPR.