Contact form – User Guides

Enables customers to input their details and send a message directly to the merchant.

What is the contact form section?

The Contact form is a useful section that enables customers to input their details and send a message directly to the merchant. Several blocks can be customised to capture the most appropriate information, enabling merchants to respond to customer queries efficiently.

Note

This article refers to the Contact form section, which can be added to any page. Refer to the Contact page guide for details on setting up the contact page.

How to set up a contact form

Steps

Open the Theme Editor and add the Contact form section.
Select Add block or choose an existing block.
Add as many blocks as needed to build the desired form - and choose which ones should be Required within each block.
The Email input block is required for the contact form to work.

Note

Ensure that all blocks have unique labels.

You can display each block as half-width by ticking the Half width setting. This will automatically be full width on mobile.

FAQs

Where do I see the emails?

Emails will go to your email address as added in the Shopify admin area, in Settings > Notifications > Sender email.

Can I change the subject line?

You can't change the subject line for emails sent through a contact form on a Shopify store.

Can I add a checkbox to the contact form?

Yes, in versions after 7.0.0 a custom checkbox can be added to the contact form.

Can't find what you're looking for?

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