What are product reviews?
Having product reviews on an online store can provide several benefits:
- Increased Trust: Product reviews can increase the credibility and trust in the products offered by the store, which can lead to higher conversion rates and sales
- Improved SEO: Product reviews can help improve the search engine optimization (SEO) of the website by providing more unique and relevant content, which can lead to higher search engine rankings and increased organic traffic
- Customer Insights: Product reviews can provide valuable insights into customer needs, preferences, and feedback, which can be used to make informed business decisions and improve the customer experience
- Social Proof: Product reviews can act as social proof, helping to influence the purchasing decisions of other potential customers by providing insights into the experiences of previous buyers
- Increased Customer Loyalty: Allowing customers to leave reviews can help build a strong community and increase customer loyalty by making them feel heard and valued
Overall, having product reviews on an online store can help drive sales, improve customer experience, and increase the visibility and credibility of the store.
How to set up product reviews
Themes do not have the ability to collect product ratings on their own, therefore we recommend exploring third-party reviews apps.
There are several reputable review apps available on Shopify App Store that can help you collect, display and respond to customer reviews effectively.
Each app has a dedicated support team who can help with integration and any issues. We cannot assist with third-party app integrations as all apps function differently. You can contact app developers directly from your store's app list by going to your Admin, and go to Apps. Choose Get Support next to the appropriate app.
FAQs
The reviews are not displaying correctly on the page?
If you are experiencing issues with reviews not displaying correctly on your pages, it may be helpful to check the app's configuration and appearance settings to ensure you have set it up correctly. For example, some apps have a padding option setting which, if set too high, can affect the display of the reviews.
If you continue to experience issues, contacting the app developer for assistance is best.
Does Shopify have their own reviews app?
The Shopify product reviews app was withdrawn in May 2024.
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