Thank you for reaching out. – User Guides

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Your message is added to our support queue.
We aim to respond within 24 hours. However, please note that responses may take longer on weekends or during UK public holidays.
We process messages in the order they are received.
To ensure fairness, we address the oldest inquiries first. Sending additional emails with updates or new information will create a new message and may push your query to the end of the queue.
For urgent issues related to store checkout problems:
If your issue involves your Shopify store checkout being broken, non-transactional, or preventing sales, please reach out to Shopify Support directly. Themes do not impact the checkout functionality of Shopify stores.

Helpful note

As some email providers use aggressive spam filters, please do check your spam folders for responses.

To make sure you always receive our replies, add cleancanvas.co.uk to your email address book.

For custom features and functionality beyond your theme’s default capabilities, you’ll need to hire a Shopify custom coding expert. Do check out the customization service providers we recommend here!
If you are are experiencing app-related issues, please note that you will need to contact the app developer directly. Login into your Shopify Admin > Apps > then choose “Get Support” next to the relevant app.

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