What’s not covered by our support
Our support does not cover theme customisations, issues caused by third-party apps, or issues arising from custom code.
If you’re experiencing:
- Checkout not loading
- Issues with the admin dashboard
- Orders failing across multiple themes
- Issues relating to theme purchase
- Store-wide outages
Check Shopify's Live Status or contact Shopify support directly for help.
What's inside our support scope
We are here to help with theme features, functionality questions, and configuring your theme settings.