Video not playing on mobile

YouTube & Vimeo will not play on most mobile devices. The Placeholder image will be displayed instead when it can’t.

This is not a bug, we cannot override something like this as it device-related not theme related. Some devices block auto-playing videos from services like Youtube and Vimeo.

We strongly recommend using MP4 files for background videos, as they are the most likely to play on most mobile device.

Please read through our support article that covers this in more detail by clicking this link