Video not playing on mobile

YouTube & Vimeo will not play on most mobile devices. The Placeholder image will be displayed instead when it can’t.

This is not a bug, we cannot override something like this as it is device-related not theme related. Some devices block auto-playing videos from services like Youtube and Vimeo.

We strongly recommend uploading MP4 video in settings > files in the admin of Shopify as they are the most likely to play on most mobile devices. Youtube videos are not MP4 files. Shopify limits videos to 1 min max length & 20MB size. Theme cannot override this.

Please read through our support article that covers this in more detail by clicking this link