FAQs

What does your free theme support cover?

The Clean Canvas team can provide help with theme settings and anything included in the original theme. However, we are not able to help with custom coding changes as part of our free support. Should you wish to change your theme code, there are lots of experienced Shopify developers available for hire. More about our Shopify theme support can be read here.

How do I get the latest theme version to see new features?

Previous purchasers can get a FREE download of the latest theme version for the same store for which it was bought. This Shopify article explains more.

What's happening to Instagram feeds in themes?

As of March 31, 2020, Instagram will be making a change to how it connects to Shopify. This will mean that the Instagram feed displayed on your online store through your theme will no longer display images in the way it is currently set up. This will only impact the Instagram feed which has been added to your store through the Theme Editor and does not affect any of your sales channels like the Instagram Channel. This Shopify article explains more.

Shopify product reviews

Our themes include built-in code to support Shopify product reviews (apps.shopify.com/product-reviews) on the home page, product pages and collection pages. If you add the free Shopify reviews app, the theme will automatically show them. 

Can I add other fonts?

Yes, but you will need to hire a developer to add other typefaces to your store.

What's included with my theme purchase?

See this article for more information

What are your support hours?

Our support hours are Monday to Friday (except public UK holidays) 09:30 to 17:00 GMT

Can I add video and 3D images to my products?

Yes, all our themes now support this feature.  This Shopify article explains more.

How do I edit the text at the bottom of my pages?

Footer text such as "Powered by Shopify" and "Theme by Clean Canvas" can be edited or removed in the Language Editor. You can change nearly all text labels in your store by heading to Online Store → Themes → Actions → Edit languages

How do I make my slideshow images smaller?

Our images mostly scale horizontally to fill the width of your site design (not always the full width of the browser), but you can alter the amount of screen your slideshow occupies by adjusting the relative height of your images. Some themes have different methods of scaling too, like our Showcase theme, which has options for filling the entire browser window.
Don't forget to make your image sizes consistent across all the slides!

Can I have multiple languages?

Currently this is only possible by using an app - try searching apps.shopify.com

What theme translations are included with your themes?

All our themes are available in English. Our Expression and Boost themes also include theme translations for Danish, German, Dutch, Spanish, French, Portuguese and Brazilian Portuguese. It's possible to create new translations for your published theme using the Language Editor. 

Can I create a full width mega menu?

Our Boost, Canopy and Symmetry themes include the option to create a full width menu with columns. In Boost and Canopy. the menu will appear if you follow the navigation set up steps explained in this article.  The Symmetry theme column based menu can be selected in the Theme Settings. 

Does the theme include a newsletter pop-up?

These can easily be achieved with apps, there are plenty of completely free options for pop-ups :)
The advantage of an app is that it's constantly updated and has much greater flexibility than something we could build into a theme.

Shopify Pop-up Window Apps

Mailchimp and other 3rd party email integrations

There isn't a way for us to provide 3rd party email platform integration into the theme code (there are many providers, and we are not permitted to 'favourite' one over another). You'll need to use an app or hire a developer to synchronise your newsletter signups with your chosen provider. Search, for example, for 'Mailchimp' in the Shopify app store.

Can customers checkout in a different currency?

Customers will always have to checkout in your store's base currency unless you are on the Shopify Plus plan, or your store is using Shopify Payments.  
Update March 2020: Our themes now support Shopify multi-currency checkout with Shopify Payments