What is the contact page?
The contact page allows customers to send a message directly to you, and allows you to engage with your customers and answer their queries.
How to set up the contact page
Steps
- Open the Theme Editor.
- Select Pages > Contact from the dropdown at the top.
- This page comes prebuilt with several sections, listed in TEMPLATE section of the left hand side of the screen. Click Add section to choose your favorite.
FAQs
Where do I see the emails?
Your contact form sends all submissions to the sender email address of your store. You can change the sender email address in the Notifications settings page of your Shopify admin.
Why am I not receiving emails?
The sending out of emails is controlled by Shopify, and this is almost certainly not an issue with the theme (unless an App has modified the theme behaviour). You can verify this by installing Shopify's default Dawn theme as a draft theme and trying to use the contact form. If you receive an email, an app or a developer has most likely done something to break the contact form on Enterprise.
If you're still not receiving emails, ask a friend to send you a test email to see if you get it (i.e. not using the contact form). Be sure to check your spam folder.
If this doesn't work, there's most likely a networking issue with your emails. You could try and put your domain (e.g. mydomain.com) into Mxtoolbox domain checker and click Check Domain Health. If you see issues around your DMARC record - this indicates your domain has issues with the deliverability of emails. If this is the case, we're unable to assist with domain issues, but you can contact Shopify Support directly for further assistance.
Can I change the subject line?
You can't change the subject line for emails sent through a contact form on a Shopify store.
Can't find what you're looking for?
Our support staff are here to answer your queries, so don't hesitate to write to us!
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