To help you understand the process of setting up an FAQs page, we have put together a guide below.
FAQ Template guide (Pre OS 2.0) Applies only to Symmetry as Showcase did not have one Pre OS 2.0.
FAQ Template guide (OS 2.0)
Check your themes changelog page to see when the FAQ template was added to know if you are on the correct version that contains the template. You can find the changelog page by going to the themes support page.