Thank you for contacting our support team!

Here’s what happens next:

  • Your message is added to our support queue
  • We normally answer within 24 hours; weekends and public holidays, you may need to wait a little longer
  • We answer messages in the order they are sent to us, oldest first
  • If you add more information to your message once it’s been sent, it will go to the end of the queue!
  • If your message is urgent (eg. your store / checkout is non-transactional and preventing sales) you can reach out to Shopify here

Custom coding

If you have requested functionality that is not included in our theme, or you are experiencing issues with an app, it is unlikely we’ll be able to assist. For all app issues, please contact the app developer directly. You should find each apps support link in your Admin > Apps.
If you do need to do something that the theme doesn’t currently offer, you can hire a Shopify expert to assist you:
Shopify Developer Community


  Worthwhile reading:

Image sizes Theme updates Page speed SEO

  Looking to customise beyond our settings?

Our support covers assistance for your theme and settings as originally supplied.
If our settings don’t include a specific control you’re looking for, you can hire a developer to customise the theme code.

We recommend TaskHusky for altering your theme code:
Click here to request a custom coding quote from TaskHusky.

Be sure to read this article before changing code!