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To help you get the right advice, please select the type of query you have:

Help with your theme settings

Choosing and using sections, how theme features work, finding that elusive control!

Apps - help installing or using app features

Adding an app? Need to change the way an app is appearing?

Help with Shopify admin, checkout, or theme purchasing

Setting up menu links, changing things in the checkout, configuring shipping, theme refunds

Theme not working properly

A feature is not working as expected, menus don't open, customers can't buy the right products

Select a Theme or App

Common questions for Alchemy:

Updating your themes (including to OS 2.0)
Using Online Store 2.0 (OS 2.0)
Images FAQ
Swatches FAQ
Currency converter shows all same currency symbols

Common questions for Boost:

Updating your themes (including to OS 2.0)
Using Online Store 2.0 (OS 2.0)
Images FAQ
Swatches FAQ
Currency converter shows all same currency symbols

Common questions for Canopy:

Updating your themes (including to OS 2.0)
Using Online Store 2.0 (OS 2.0)
Images FAQ
Swatches FAQ
Currency converter shows all same currency symbols

Common questions for Expression:

Updating your themes (including to OS 2.0)
Using Online Store 2.0 (OS 2.0)
Images FAQ
Page speed score
Swatches FAQ
Currency converter shows all same currency symbols

Common questions for Masonry:

Updating your themes (including to OS 2.0)
Using Online Store 2.0 (OS 2.0)
Page speed score
Swatches FAQ
Currency converter shows all same currency symbols

Common questions for Showcase:

Variant media grouping (Multiple variant images) Added in 5.1.0
Updating your themes (including to OS 2.0)
Using Online Store 2.0 (OS 2.0)
Background and video sections
Images FAQ
Swatches FAQ
Currency converter shows all same currency symbols

Common questions for Symmetry:

Variant media grouping (Multiple variant images) Added in 5.2.0
Updating your themes (including to OS 2.0)
Using Online Store 2.0 (OS 2.0)
Background and video sections
Images FAQ
Swatches FAQ
Currency converter shows all same currency symbols

Please try searching for an answer

e.g: Image sizes, Instagram feed, swatches

I need to contact you Current response time: 24-48hrs

I have a question before I purchase

Subject

e.g: Help with homepage collection settings

Your question

Name

Store URL

Example: my-great-store.myshopify.com

We do not have access to your admin. Please be sure to provide enough information for us to be able to see the issue you are seeing.

Storefront password

If your store is not yet live

Is the theme published?

Preview link (if theme is not published)

We can't see your storefront without this.

How to get this: https://support.cleancanvas.co.uk/suggestion/how-to-share-preview-link/

Does your question relate to a specific page?

If there is something you need to draw our attention to, please include a link so we can quickly see the issue.

Link for us to look at

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We use the data above to support your queries, via email, and never for marketing purposes. You can read more about your privacy and data in our privacy section.

If you have recently installed an app and think it might be causing an issue, or if you are having problems integrating an app, you can talk to the app's support team.

Every app on Shopify has a support team. They are there to answer questions and make sure their app works correctly on your store.

You can contact app developers directly from your Shopify admin area's app list, by following these simple steps:
1. Go to the Shopify admin area
2. Select Apps in the menu
3. Click "Get Support" next to the appropriate app

Shopify's help page regarding app usage: https://help.shopify.com/en/manual/apps/working-with-apps

If you have a question about one of our apps, please select 'Help with theme settings'

Most of Shopify is not influenced by a theme at all. Shopify's own support team is available to offer advice and help with issues encountered on their platform.

Some of these areas are: Checkout, navigation setup, rich text editor, shipping, currency formatting, translations, recaptcha.

This also includes the Theme Store. We do not sell themes directly, so any questions about theme installation, theme updates, or refunds, will be handled by Shopify.

One easy way to know if this is a question for us or for Shopify is to ask: "Would I have this same question if I were using a free Shopify theme?" (You can even quickly install one to check. Try Dawn - it's free!)

To reach Shopify, use this link: https://help.shopify.com/en/questions

Please read our Troubleshooting Guide.

Important: If your customers can't buy products on your store, install a fresh copy of the theme from the theme store and use that. 99% of cases when this happens, the problem is caused by custom code or app installations that have broken the theme code. You won't be charged again for the theme, and this can quickly get you making sales again while you look into the problem properly.