Here’s what happens next:
- Your message is added to our support queue
- We normally answer within 24 hours; weekends and public holidays, you may need to wait a little longer
- We answer messages in the order they are sent to us, oldest first
- If you add more information to your message once it’s been sent, it will go to the end of the queue!
- If your message is urgent (eg. your store / checkout is non-transactional and preventing sales) you can reach out to Shopify here
If you have requested functionality that is not included in our theme, or you are experiencing issues with an app, it is unlikely we’ll be able to assist. For all app issues, please contact the app developer directly. You should find each apps support link in your Admin > Apps.
If you do need to do something that the theme doesn’t currently offer, you can hire a Shopify expert to assist you:
Shopify Developer Community